Returns & Exchanges

I hope you love your ceramics when they arrive, but I understand that sometimes something may not be quite right. If you need to return an item or there’s a problem with your order, please get in touch and I’ll be happy to help.

Returns

If you change your mind about an online purchase, please contact me within 14 days of receiving your order to let me know you would like to return it.

Once you’ve notified me, the item should be returned within a further 14 days.

Returned pieces must be unused and returned safely in their original condition. As ceramics are fragile, please package them carefully — ideally using the original packaging where possible.

Unless an item is faulty or has arrived damaged, return postage is the responsibility of the customer.

Once your return has arrived safely, I’ll arrange your refund to the original payment method.

Original standard delivery costs will be refunded where required. Any additional cost paid for an upgraded or express delivery service is non-refundable.

Exchanges

If you would prefer to exchange your piece for something else, please get in touch.

As everything I make is produced individually and in small batches, an identical replacement may not always be available, but I’ll always do my best to find a suitable alternative.

Damaged in Transit

I take great care when packing your ceramics, but very occasionally a piece may be damaged during delivery.

If your order arrives damaged or broken, please contact me as soon as possible after receiving your parcel at hello@lindygarnerceramics.com.

Please include photographs of:

• the damaged piece

• the packaging

• the parcel or box it arrived in

This helps me resolve the problem quickly and, where necessary, make a claim with the delivery company.

Please keep the damaged piece and all of the packaging until I’ve replied.

If an item has been damaged in transit, I’ll arrange a replacement where possible or offer a refund if a suitable replacement isn’t available.

This does not affect your statutory rights.

Lost in Transit

If your order hasn’t arrived when expected, please get in touch.

UK orders are normally sent using a tracked service, so I can check the tracking and investigate with the delivery provider if necessary.

International deliveries can take longer, particularly around busy periods or while passing through customs. If you’re concerned that your parcel may be missing, please contact me and I’ll look into it for you.

Incorrect Delivery Address

Please check your delivery address carefully when placing your order.

If you notice an error before your order has been dispatched, contact me as soon as possible and I’ll do my best to amend it.

Unfortunately, I cannot be responsible for orders that are lost or delivered incorrectly because an incorrect or incomplete address was provided at checkout.

Custom & Personalised Orders

Custom or personalised pieces are made specifically for you and therefore cannot normally be returned or exchanged if you change your mind.

This does not affect your rights if an item arrives damaged, faulty or is not as described.

Handmade Ceramics

Every piece is individually made by hand, so small variations in shape, size, glaze colour and surface are part of the character of handmade ceramics.

These natural variations are not considered faults. Any significant imperfections or seconds will always be clearly described in the product listing.

Questions?

If you’re unsure about anything or there’s a problem with your order, please get in touch at hello@lindygarnerceramics.com.

I’m a one-person studio and I genuinely want you to be happy with the piece you’ve chosen, so I’ll always do my best to help.